Citizen Services
To serve citizens as well as possible, OPEKA has developed a range of services that make it easier for citizens to get information and to contact the Organisation.
Citizens can be served in the following ways:
A) For any matter concerning benefits, you can call the nationwide 1555 call centre free of charge, 24 hours a day, 7 days a week, 365 days a year. 1555 is a free four-digit number for all citizens, wherever they call from (landline or mobile, on any network in Greece), for the whole duration of the call.
B) Citizens are served in person at OPEKA offices by appointment only. Appointments are arranged on request, which is forwarded through 1555 to the responsible OPEKA staff.
C) At any time, citizens can find all the information on how benefits are granted, and on the rights available to them if their application is rejected, on the Organisation’s website www.opeka.gov.gr and on www.gov.gr (in Greek).
D) Citizens can check that their details are correct and follow the progress of their application on an online platform for the following benefits: Child Benefit, Birth Allowance, Foster Care Allowance, Allowance for Mountainous and Disadvantaged Areas, Minimum Guaranteed Income and Housing Benefit.
E) Citizens who cannot use the internet, or have no access to it, can go to the Community Centres of their municipality. There they can get information on the following benefits: Minimum Guaranteed Income, Housing Benefit, Social Solidarity Allowance for Uninsured Elderly Persons, Housing Assistance Allowance, disability welfare allowances and Birth Allowance. At the same Community Centres they can submit all the supporting documents required for each benefit and find out how their applications are progressing.
F) Applications for financial support for Mountainous and Disadvantaged Areas and the benefits of the Agricultural Estate Account are handled only at the Citizen Service Centres (KEP).
G) By filling in the contact form.
OPEKA regional services
The responsible OPEKA regional service depends on the regional unit where you live. Select the name of a service to see its location on the map.
| OPEKA regional service | Regional units covered |
|---|---|
| Central Service (map) | Attica, islands (except Crete, Corfu, Lefkada, Zakynthos, Kefalonia) |
| Central Macedonia (map) | Thessaloniki, Imathia, Kilkis, Pella, Pieria, Serres, Chalkidiki |
| Crete (map) | Heraklion, Lasithi, Rethymno, Chania |
| Thessaly (map) | Larissa, Trikala, Magnesia, Karditsa, Sporades |
| Western Greece (map) | Achaia, Ilia, Aetolia-Acarnania, Zakynthos, Kefalonia |
| Eastern Macedonia & Thrace (map) | Drama, Evros, Kavala, Xanthi, Rhodope |
| Central Greece (map) | Phthiotis, Phocis, Evrytania, Evia, Boeotia |
| Peloponnese (map) | Argolis, Arcadia, Corinthia, Laconia, Messenia |
| Epirus (map) | Ioannina, Thesprotia, Arta, Preveza, and the islands – regional units of Lefkada & Corfu |
| Western Macedonia (map) | Grevena, Kastoria, Kozani, Florina |
